Carrier Source partnered with a specialty retailer generating $4 billion in annual sales, operating over 1,600 locations across the U.S., to provide strategic telecom solutions and support.
- Outdated telecom infrastructure at retail locations.
- Lack of network redundancy, including no redundant data center (single point of failure).
- High operational costs.
- Poor vendor accountability, creating barriers to scaling operations efficiently.
- Infrastructure Modernization
- Redundancy and Optimization
- Cost Efficiency and Service Expansion
Phase I:
- RFP Management: Migrated all traditional POTS lines to VoIP across retail locations through a detailed vendor selection process. Oversaw vendor selection and built a redundant data center utilizing co-location services.
- Network Redundancy: Added 4G backup for primary broadband services at all locations.
- SD-WAN Deployment: Assisted with implementing SD-WAN and transitioning private WAN connectivity to internet-based solutions.
- Billing Review: Identified and corrected telco billing discrepancies for corporate operations.
- New Services: Procured telco services for multiple new distribution centers.
Phase II:
- Broadband Optimization: Managed RFP process to consolidate broadband services under one provider, doubling speed, simplifying billing, and reducing costs.
- VoIP Integration: Designed and implemented VoIP integration with Microsoft Teams in collaboration with the retailer’s internal network team.
- Cost Savings
- Improved Speed
- Enhanced Redundancy
Carrier Source’s strategic telecom solutions delivered exceptional results for the retailer, including $155,000 in monthly cost savings through optimized telco services and SD-WAN implementation. Broadband speeds at retail locations doubled, significantly improving operational efficiency, while fully redundant internet services and a redundant data center ensured robust disaster recovery and business continuity.
Having successfully worked with Carrier Source in my two previous roles, partnering with them again was an easy decision—and the results speak for themselves. Carrier Source acts like an extension of my team, essentially providing a telecom department I don’t have. They handle everything from ensuring service uptime and managing billing to resolving escalations and offering valuable insights into industry trends. Their breadth of telecom and engineering expertise allows me to focus on driving business results rather than spending time on the complexities of telecom service management.
VP of Information Technology
Carrier Source’s customized approach and telecom expertise empowered the retailer to modernize its infrastructure, significantly reduce costs, and enhance scalability, positioning the business for sustained growth.
- Reduced costs
- Modernize infrastructure
- Enhance scalability
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