Carrier Source collaborated with a prominent U.S. specialty women’s apparel retailer generating $1 billion in annual sales and operating over 520 stores nationwide.
Carrier Source implemented strategic telecom initiatives to optimize network infrastructure, reduce costs, and enhance operational efficiency.
- Outdated Connectivity
- Inefficient Telecom Services
- High Network Costs
- Subpar Co-Location Services
The retailer faced several critical connectivity and telecom issues that hindered operational efficiency and increased costs. Reliance on outdated dial-up services resulted in slow POS transaction speeds, inefficiencies, and higher transaction fees from bank processors. Legacy telecom services across multiple locations added unnecessary costs without delivering adequate value. High expenses for internet and private voice and data circuits further strained the budget. Additionally, reliance on a tier-2 co-location provider with limited service levels and high costs negatively impacted overall IT efficiency and scalability.
- RFP and Broadband Upgrade
- Telecom Audit and Savings
- Circuit Optimization
- Co-Location Transition
Carrier Source delivered a comprehensive, phased approach to transform the retailer’s network and telecom infrastructure. In Phase I, an RFP process identified a high-performing broadband provider, replacing dial-up services across 520 stores. This upgrade accelerated POS transaction speeds and reduced bank transaction fees. Phase II focused on telecom cost optimization through an extensive audit that uncovered and replaced legacy systems with modern, cost-effective solutions. In Phase III, Carrier Source enhanced network infrastructure by upgrading costly internet and private circuits with higher-quality, lower-cost alternatives. Additionally, co-location services were migrated from a tier-2 provider to a tier-1 provider, ensuring improved service levels, scalability, and reliability while reducing costs.
- Enhanced Efficiency
- Cost Savings
- Improved Network Reliability
Carrier Source’s solutions delivered transformative outcomes for the retailer. Transitioning to broadband dramatically improved POS transaction speeds and reduced bank transaction fees, enhancing operational efficiency. By eliminating unnecessary services and negotiating better contracts, the retailer achieved a 30% reduction in overall telecom costs. Upgraded circuits and the migration to a tier-1 co-location provider significantly improved network reliability, scalability, and performance, positioning the business for sustainable growth.
Carrier Source was instrumental in transforming our telecom and network infrastructure. Their expertise streamlined our operations, reduced costs, and enabled us to offer a seamless shopping experience across all our stores.
Chief Technology Officer of IT
Through its targeted initiatives and expert telecom solutions, Carrier Source empowered the retailer to modernize its infrastructure, optimize costs, and position itself for sustained success in the competitive retail market.
- Optimize costs
- Modernize infrastructure
- Sustain success
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