Carrier Source partnered with a leading U.S. children’s apparel retailer generating over $1.6 billion in annual sales, operating nearly 500 stores, and achieving $675 million in online revenue.
Through strategic telecom solutions, Carrier Source addressed critical infrastructure challenges related to cost, performance, and reliability, transforming the retailer’s operations.
- Significant Billing and Service Issues
- Lack of a Secondary Data Center
- Unreliable Website Hosting
The retailer faced significant hurdles impacting cost efficiency, reliability, and scalability across critical areas of its operations. Excessive costs and service issues plagued POTS lines and broadband services at store locations, with additional charges for unrendered services. Corporate internet and private circuits carried disproportionately high expenses, further straining budgets. The absence of a secondary data center created a single point of failure, leaving the organization vulnerable to downtime and potential data loss. Compounding these issues, unreliable and unscalable website hosting jeopardized the retailer’s ability to support $675 million in annual online sales, especially during peak periods.
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- Billing and Telecom Services Review
- Secondary Data Center Deployment
- Website Hosting Modernization
- RFP Management for New Broadband Services
Carrier Source executed a two-phase approach to address the retailer’s challenges and drive operational improvements. In Phase I, a comprehensive review of billing and telecom services for POTS lines, broadband, corporate internet, and private WAN circuits uncovered discrepancies and inefficiencies. Carrier Source worked with carriers to resolve billing issues, negotiate cost reductions, cancel unused services, and secure credits for non-operational accounts. Additionally, a redundant secondary data center was designed and deployed, backed by a detailed RFP, business case, and ROI analysis, enhancing IT resilience with seamless failover capabilities and minimizing downtime.
In Phase II, Carrier Source modernized the retailer’s website hosting by migrating it to a reliable, scalable Tier-1 provider, ensuring high uptime and robust performance to handle peak traffic demands. A meticulous RFP process was also conducted to select a new broadband service provider, resulting in faster speeds, improved service quality, reduced costs, and consolidated billing across store locations. This strategic approach delivered immediate and long-term value to the retailer’s operations.
- Cost Savings
- Enhanced Resilience
- Improved Website Performance
Carrier Source’s solutions delivered transformative results for the retailer. By achieving a 25% reduction in total telecom service costs, operational efficiency was significantly improved across the organization. The deployment of a secondary data center eliminated a critical single point of failure, ensuring enhanced resilience and uninterrupted business continuity. Additionally, the modernized website hosting infrastructure boosted reliability, supported higher traffic volumes, and improved the online shopping experience, positioning the retailer for sustained growth and customer satisfaction.
Partnering with Carrier Source was a transformative decision. Their expertise and tailored approach significantly improved our telecom infrastructure while reducing costs. Their proactive strategies have positioned us for sustained growth.
VP of Information Technology
Carrier Source’s customized solutions and telecom expertise empowered the retailer to modernize its infrastructure, reduce costs, and enhance scalability. These improvements have strengthened the retailer’s competitive edge and ensured long-term resilience in a rapidly evolving market.
- Reduced costs
- Modernize infrastructure
- Enhance scalability
Whether you need answers, guidance, or solutions, our team is ready to assist with your challenges and opportunities.
+ (1) 908-692-1553
Upper Saddle River, NJ